Resident liaison
Through listening and understanding residents needs we are able to respond in a positive, proactive way
Durkan were one of the first contractors to employ a resident liaison service - dedicated to serving the needs of all residents whether they are tenants, leaseholders or site 'neighbours'. By building strong and trusting relationships with residents we can improve peoples livelihoods and demonstrate our commitment to the long-term future of the communities we work in.
Our teams of resident liaison officers (RLOs) keep residents informed at all stages of projects, respond to their concerns and above all treat everyone with respect. Our RLOs are chosen based on their proven skills in working closely with members of communities such as the elderly, residents for whom English is not a first language, and residents with physical or mental health needs. They can also resolve issues on site, quickly and with the minimum of fuss.
All residents are given a bespoke Resident Handbook. This details the procedures and roles of our resident liaison officers. Please click on the link to download an example copy.
Once works are complete we ask all residents to fill in a short questionnaire that measures our performance. This lets us know how we are doing and where we can improve.
Please click this link to download our 'Seeing it through together' brochure for residents
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