I had a wonderful experience; the team was friendly and supportive, and the house is lovely. Everything is beautiful. The rooms are spacious, and I am very satisfied. I have already recommended it to other people
Helping you get settled
dedicated customer care
Moving into a new home is an exciting moment – we’re here to make sure it’s also straight-forward, and enjoyable.
From the moment you unlock the front door, you’ll not only receive a home user’s guide and welcome pack with all the details and certification you need, but you’ll also have the support of a dedicated customer journey advisor for the next eight weeks.
Whether it’s advice on how the appliances work, or a cup of tea and a chat about the local area, we’re there every step of the way to offer a friendly ear and a helping hand.
It’s this level of care, and our personal touch, that have secured us a gold award with ‘In House’ research. This means that, when asked, 100% of our customers would recommend us.
Before completion, our customer journey advisors will walk you through the workings of your new home
Durkan Homes Customer Portal
Durkan homeowners can access a dedicated portal to view all their documents and contact customer care in one place.
Durkan Homes is a signatory to the consumer code. We care about what we do and are committed to the highest levels of quality and service.
We hope that everything’s perfect for you. But if there are any minor issues that need addressing, our customer care operatives are on site to help you.
For any more complex issues, we will always work to resolve these positively and efficiently. We will do this within a maximum 30 day period. To find out more, please see our Complaints Procedure.
We want to remove the hassle for you – so, for your peace of mind, all our homes benefit from a ten year warranty.
Contact New Homes Customer Care
Contact Durkan Homes customer care team by calling 0208 619 9900 or email firstname.lastname@example.org