Privacy and cookie policies

Last updated:14.05.18

Privacy Policy

At Durkan Ltd, we respect your personal data.  This Privacy Policy explains how we will use your personal data when you use our website.

What personal data do we collect about you; how do we use that personal data and what is our legal basis?

When you use our website, we will collect the following personal data about you:

- name, email, phone number and your enquiry via our 'Contact Us Form'

- IP Address/Mac address

We need your name and contact details in order to anser your enquiry and we process this data with your consent.  We need your IP address and MAC address for security reasons.  We will hold your personal data that we collected to answer your enquiry for six weeks after answering in case you have additional queries.

We will send you marketing information and newsletters when you consent for us to do so.  You have the right to unsubscribe to marketing at any time.  If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don't email you again by accident. 

Do we use any automated decision making?

We do not use any automated decision making.

Who do we share your personal data with?

We share your personal data with the following recipients:

- our software providers

- cloud service providers

- website host

- Outlook/Microsoft

Do we transfer your personal data outside of the EU or EEA?

We do not transfer your personal data outside of the EU.

Your rights

You have rights in respect of our processing your data which are:

  • to access your personal data and information about our processing of it
  • to request a copy of your personal data
  • to rectify incorrect personal data that we are processing
  • to request that we erase your personal data if:
    • we no longer need it
    • if we are processing data by consent and you withdraw that consent
    • if we no longer have a legitimate ground to process your personal data
    • we are processing your data unlawfully
  • to object to our processing if it is by legitimate interest
  • to restrict to our processing if it was by legitimate interest
  • to request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out by automated means

If you want to exercise any of these rights or have any questions or concerns please contact us at dpo@durkan.co.uk.  Most matters can be resolved informally in the first instance.

You also have the right to lodge a complaint about our processing to the UK's Information Commissioners Office.

COOKIE POLICY

Durkan uses cookies on www.durkan.co.uk (the "Service"). By using the Service, you consent to the use of cookies.


What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

How Durkan uses cookies

When you use and access the Service, we may place a number of cookie files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, make our marketing more efficient and continuously improve the website for you. 

We use both session and persistent cookies on the Service.  A session cookie enables the website to keep track of your movement from page to page.  It is stored in temporary memory and is not retained after the browser is closed.  Persistent cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences.  They are stored on a user hard drive until it expires or is deleted by the user.

Third party cookies

We sometimes embed content and sharing tools from other (third party) sites.  When you visit our website with embedded third party content or sharing tools you may be presented with cookies from those third parties' sites.  We do not control these and suggest you check the third party websites for more information on these cookies and how to opt out of receiving them.  You can disable third party cookies by adjusting your browser settings- instructions can be found at www.aboutcookies.org.

What are your choices regarding cookies?

If the settings on your browsers are adjusted to accept cookies we take this, and your continued use of the website to mean that you are fine with this.

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note,  however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences and some of our pages may not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites: